tERMS AND CONDITIONS

 Terms of Booking

 

 Booking Policy

​

1. Advance Booking:
   
   All sessions must be booked in advance through our website or in person at our facility. We don't accept walk-in appointments for first time floats.
    

2. Payment:
   
   Full payment is required at the time of booking to secure your session.
    

3. Confirmation:
   
   Upon successful booking and payment, you will receive a confirmation email with your session details.
    

4. Age Restrictions
   
   Floatation therapy is available to individuals aged 18 and over. We may ask you to present your ID and request your date of birth at the time of bookings to confirm your date of birth. 
    

5. Mobility
   
   Because you have complete privacy during your float session, you must be physically able to climb in and out of the float tank by yourself You should be able to get yourself in and out of a bath safely. 
    

6. Health Conditions:
   
   If you have a health condition, and are in any doubt about whether you can use any of our services safely, please consult your doctor before booking.
   If you suffer from any of the below medical conditions we ask that you do not float;
   open wounds, sores, or rashes
   any contagious illness or disease
   incontinence
   uncontrolled kidney disease
   uncontrolled psychosis or schizophrenia
   an uncontrolled seizure disorder
   an uncontrolled heart condition
   have recently had chemotherapy
   an ear infection
   an allergy to Epsom salt (magnesium sulphate) or hydrogen peroxide 
   A history of low or high blood pressure
   are in your first trimester of pregnancy. 
   
   If floating while on your period, you must use a tampon or menstrual cup.
   
   If you suffer from severe motion sickness in other circumstances (e.g. in a boat or car), there is a chance you could suffer from it in the pod. If you usually use medication to control your motion sickness in these circumstances, you may wish to consider doing so in the case of floating. 
   
   If you are diabetic, please be aware that floating reduces the cortisol level in the body, which in turn lowers blood sugar levels.
   
   Floating reduces your blood pressure, so if you already have low blood pressure please take extra care when exiting the pod.  Sit up, then pause to assess yourself before standing.
    

7. Everyone’s floating experience is variable and personal. At Rest Space Floatation rooms we try our hardest to make sure you are fully aware of what to expect and to make you as comfortable as possible. However, refunds will not be issued if you don’t have a pleasant experience. 

​

    8 Weight Limits 

​

      The manufacturers of the pods have tested personal use up to 120kg (19 Stone) we cannot advise using the pod above this            weight.

​​

 Cancellation and Rescheduling Policy

​

1. Cancellations:
   
   Cancellations made more than 48 hours before your scheduled session will receive a full refund. Cancellations made within 48 hours will not receive any refunds. 
    

2. Rescheduling:
   
   You may reschedule your session up to 48 hours before the scheduled time without any charge. Re-scheduling online is not possible within 48 hours of your scheduled appointment. If you cannot make your appointment please email a member of the team at relax@restspace.co.uk and we may be able to help. 
    

3. No Shows:
   
   Failure to attend a booked session without prior notice will result in the full session fee being charged.

 Late Arrivals

1. Session Time:
   
   Please arrive at least 5-10 minutes before your scheduled session to allow time for check-in and preparation. If you arrive 10 minutes after, your allocated session time your float session time may be reduced accordingly, and no discounts or refunds will be provided. If you arrive after 30 minutes of your schedule float appointment this will be classed as a no-show and your appointment will be canceled and no refund will be issued. 

​

 Rules for Floating

​

 Pre-Float Preparation

​

1. Welcome Video
   
   For your first float, you must receive full instructions before you float. You must watch the welcome video before you come for your first float. If you arrive and have not yet watched the video you will be required to watch it before you float, which may reduce the time available for your float. 
    

2. Showering:
   
   All clients must shower thoroughly before entering the float tank to remove oils, perfumes, and any other contaminants. You must only use shampoo and body wash before entering the pod, no conditioner (There are oils present in hair conditioner that would sit on the surface of the water)
    

3. Attire:
   
   You may float nude or wear swimwear. The choice is yours, and the float rooms are completely private. 
    

4. Eating and Drinking:
   
   Avoid heavy meals and caffeine at least 2 hours before your float session. Hydrate well but avoid excessive fluid intake immediately before floating.

​

 During the Float

​

1. Respect:
   
   Maintain a quiet and respectful demeanor to ensure a serene environment for all clients. Please be quiet when you leave your room and when you are in the reception area. 
   
   You must behave appropriately during your visit to and in your communications with us at Rest Space Floatation Rooms. This means that you will follow the reasonable instructions of the staff. You will show respect to the staff, facilities and fellow customers. If in the judgement of the staff your behaviour is inappropriate you may be asked to leave, in which case you will comply.  In this circumstance you will not be eligible for a refund.
    

2. Contamination 
   
   You must not put anything into the float solution except your body. You must not add any perfumes, essential oils, bath salts, chemicals, or any other substance to the float solution. You must remove any makeup before floating.  We also ask that you take off any jewellery that can be removed.
   You agree to pay up to £1500 towards the cost of making good the pod and solution, and offsetting lost income if you contaminate the float solution in any way.
    

3. Hygiene:
   
   Do not enter the float tank if you have any open wounds, infectious skin conditions, or communicable diseases.
    

4. Substances:
   
   You must not enter the float tank under the influence of alcohol, drugs, or any intoxicating substances. We reserve the right to refuse entry if you appear to be under the influence.
    

5. Hair and Skin Products:
   
   You can not enter the float tank if you have used any hair dyes, tanning products, or other substances that could contaminate the float tank water. You must be sure that no hair dye will transfer from your hair into the water and that no fake tan will come off your body when you float. Should either happen you will be liable to pay £1500 in damages at the time that they have happened. We have the right to refuse entry should we observe a concern with fake tan or hair dye. By booking a float, you assume all liability and agree to pay the damages. Hair dye should be left for at least 3 weeks before floating and no topical tan should be present on your skin.       

6. Personal Items:
   
   Remove all jewelry and personal items before entering the float tank. We are not responsible for lost or damaged items.
    

7. Comfort
   
   For your comfort, we recommend that you do not float too soon after the following; 
   
   Caffeine - within the last 2 hours
   A large meal within the last hour or so
   Waxing - within last 24/48 hours
   Shaving - within last 12/24 hours
   Giving birth (before you have healed)
   A new piercing or tattoo (If your tattoo or piercing is not fully healed, it is going to sting when it comes into contact with the salty water. We advise that you wait 3 – 4 weeks after getting your tattoo or piercing, before floating)

​

 Post-Float

​

1. Showering:
   
   Rinse off thoroughly after your float to remove any residual salt from your skin and hair.
   
   You accept that you may get salt water in your ears when you float, even if you choose to wear earplugs, and you agree to rinse the salt water out of your ears thoroughly in the shower afterwards.
    

2. Environment:
   
   Help us maintain a clean and peaceful environment by tidying up after your session and disposing of any waste in the provided bins. If you have hired a towel or used one as a member, please leave it in the float room or in the hair drying room. 

​

 Liability and Waiver

​

1. Assumption of Risk:
   
   By using our facilities, you acknowledge that floatation therapy involves certain inherent risks. You voluntarily assume full responsibility for any risks or injuries that may occur.
    

2. The float tank and room is a potentially wet area and I will take extra precautions for my own safety. I assume all liability and/or damage from any slip or fall incident.
    

3. Release of Liability: Rest Space Floatation Rooms, its owners, employees, and affiliates shall not be liable for any injury, loss, or damage arising out of or related to the use of our services and facilities.
    

4. Personal Property: We are not responsible for any loss, theft, or damage to personal property brought into the facility.
    

5. Because you have complete privacy during your float session, you must be physically able to climb in and out of the float tank by yourself 

​​​​

 Membership

 

 1. Membership Options

​

    We offer two membership options:

​

    Solo Float Membership: Includes one 60 minute float session per month.

​

    Float with a Friend Membership: Includes two simultaneous float sessions per month for you and a friend.

​

 2. Membership Terms

​

      No Joining Fee: There is no fee to join our membership program.

​

      Minimum Term: Membership requires a minimum commitment of six (6) months.

​

      Unused Floats: Unused float sessions will be automatically lost each month, however, please contact our team at                              relax@restspace.co.uk and we can reschedule your missed session(s) free of charge for up to 12 months.

​

      25% off additional floats: This discount is applied to current retail price of our advertised 1 hour floatation experience at the            time of booking (not applied to the membership price).

​

 3. Membership Benefits

​

      Exclusive Discounts: After purchasing your membership, you will receive an email with your exclusive discount code for                    booking any additional float at our centre or for purchasing a gift card.

​

      Private Members-Only Facebook Group: You will also receive an invite to join our private members-only Facebook group.                where you can connect with other members, share experiences, and receive updates and special offers.

​

      Extra services such as pressotherapy are free to members. There is no need to book these online, we will ask you at the                   reception desk which added services you would like to use to be set up ready for after your session. We ask that you arrive            10 minutes before your float session if you intend to use added services. You acknowledge that if you arrive late to your float          session we may decline the use of added services due to there not being enough time before the next appointment starts. 

 

 4. Membership Conditions

​

       Payment: Membership fees are billed monthly. The payment method provided at the time of sign-up will be charged                         automatically each month.

​

       Cancellation: Memberships can be cancelled after the initial six-month term. 

​

       Membership Suspension: Memberships can be temporarily suspended for up to three months for medical reasons or other             valid circumstances. Requests for suspension must be submitted in writing and approved by our team.

 

       Renewal: A renewal reminder will be sent 7 days prior to the final date of your membership should you wish to keep your                 membership. As we only have a limited number of membership spaces available (currently 100) you acknowledge that your           space may be lost if you do not renew in time. 

​

 5. Use of Facilities

​

       Booking Floats: Members are required to book their float sessions in advance. Bookings can be made via our website or                 following a session with us. 

 

       Late Arrivals and No-Shows: If you are late for your scheduled float, (within 15 minutes) we will do our best to accommodate           you. However, your session may be shortened to avoid inconveniencing other members and clients. If you are later than 30             minutes for your appointment, you will be classed as a No-show. No shows and last-minute cancellations will result in the                 forfeit of the session for that month.

 

       Health and Safety: Members are required to follow all health and safety guidelines provided by our staff. Failure to comply             may result in suspension or termination of membership.

​

 6. Communication

​

       Email Notifications: Important membership information, including exclusive discount codes and Facebook group invites, will             be sent via email upon purchase of a membership. Please ensure that we have your correct email address on file and that             you check it regularly.

​

       Privacy: Your personal information will be kept confidential and used solely for the purpose of managing your membership             and providing you with updates and offers.

​

 Packages

​

 1. Float Packages

​

        By purchasing any of our float packages, you agree to the following terms and conditions.

​

        We offer three float packages designed to meet various needs:

        3 Floats Package: Valid for 6 months from the date of purchase.

        6 Floats Package: Valid for 12 months from the date of purchase.

        9 Floats Package: Valid for 18 months from the date of purchase.

​

 2. Expiration Policy

​

     Unused floats will not be extended or rolled over beyond the expiration date outlined above

 

 3. Booking and Cancellations

​

       Sessions must be booked in advance and are subject to availability.

​

       A minimum of 24 hours' notice is required for cancellation or rescheduling of a session. Failure to provide adequate notice               may result in the session being deducted from your package.

​

 4. Non-Refundable Policy

​

       We do not offer refunds on any discounted float packages. This policy is strictly upheld to ensure fairness to all           customers.

       Non-Transferable: Packages are non-transferable and can only be used by the individual whose name is on the package at           the time of purchase.

​

 5. Usage Policy

​

       Float packages are intended for individual use. Sharing of packages between multiple people is not permitted.

​

       Clients must adhere to all centre policies and guidelines during their sessions. Failure to comply may result in termination of           the package without refund.

​​

 Gift Cards Available

​

 1. Types of Gift Cards

​

     We offer two types of gift cards:

​

1. 1 Hour Floatation Experience

2. Float with a Friend

​

 2. Expiration Policy

   

      Both gift cards are valid for 12 months from the date of purchase.

 

      Unused gift cards will expire after 12 months and will not be redeemable.

​

 3. Non-Refundable Policy

​

       No Refunds: We do not offer refunds on any gift cards.

​

       Gift cards are non-transferable and can only be redeemed by the individual who receives the gift card.

​

  4. Redemption Policy

​

       Gift cards are digitally redeemable using a unique code provided at the time of purchase. Enter the code at checkout to                   redeem the value of the gift card.

​       

       A printable gift voucher will be attached to the purchase confirmation for the purchaser to either print or forward to the                   recipient.

 

      Currently, we only offer digital gift cards.

​

 5. Value and Price Changes

​

       The gift cards are representative of the value of the chosen experience at the time of purchase.

​

      Should our prices increase, the gift recipient will be required to pay the difference in price at the time of redemption.  No extra        credit is given should our prices reduce. 

​

  6. Purchase and Use

​

       It is important for the person purchasing the gift card to use their own details when completing the purchase, not the                       recipient's details.

​

       The purchaser is responsible for providing the gift card to the intended recipient, whether by forwarding the email or printing         the attached voucher.

​

 Privacy Policy

​

1. Personal Information:
   
   We collect personal information necessary for booking and providing our services. This information is kept confidential and will not be shared with third parties without your consent, except as required by law.
    

2. Data Security:
   
   We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

​

 Changes to Terms and Conditions

​

     Rest Space Floatation Rooms reserves the right to update or modify these Terms at any time without prior notice. Any                     changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.

​

 Contact Information

   For any questions or concerns regarding these Terms, please contact us at:

   Rest Space Floatation Rooms
   18 Cornerswell Road
   Penarth, Vale of Glamorgan, CF642UZ
   Live Chat @ www.restspace.co.uk
   Email: relax@restspace.co.uk

​

   By booking a session with Rest Space Floatation Rooms, you acknowledge that you have read, understood, and agree to abide     by these Terms and Conditions.